Refund Policy

At Onlinebazarpro.shop, customer satisfaction is important to us. This Refund Policy explains the terms under which returns, exchanges, and refunds are handled. By placing an order, you agree to the conditions outlined below.

1. Return and Refund Window
Customers may request a return or refund within 15 days from the date of delivery. After 15 days, refund or exchange requests will not be accepted.

2. Eligible Items for Return
Products are eligible for return or exchange if they meet the following conditions:
• The item is unused, undamaged, and in its original packaging.
• The item has all original tags, manuals, or accessories intact.
• The product delivered is incorrect, defective, or damaged upon receipt.

3. Non-Returnable Items
Certain items cannot be returned or refunded, including:
• Products damaged due to customer mishandling or misuse.
• Items purchased on clearance or final sale.
• Hygiene-related products such as undergarments or opened cosmetics (if applicable).

4. Process for Returns
To initiate a return, customers must:
• Contact us via WhatsApp (03205070072) or email (ONLINEBAZARPRO@GMAIL.COM) within 15 days of delivery.
• Provide order details, proof of purchase, and pictures of the product showing the issue.
• Wait for confirmation and return instructions before shipping the item back.

5. Return Shipping
• Customers are responsible for return shipping costs unless the return is due to a wrong or defective item delivered by Onlinebazarpro.shop.
• If the return is approved, customers must send the product to the address provided by our customer service team.

6. Refund Method
• Approved refunds will be issued within 7 to 10 business days after we receive and inspect the returned item.
• Refunds will be processed via the original payment method where possible. For Cash on Delivery (COD) orders, refunds may be made via bank transfer or store credit.

7. Exchanges
If you prefer an exchange instead of a refund, we can arrange replacement of the product (subject to stock availability). If the requested product is not available, a refund will be issued instead.

8. Damaged or Incorrect Items
If you receive a product that is defective, damaged, or not what you ordered, please report the issue within 48 hours of delivery. We will arrange a replacement or a full refund without additional charges.

9. Contact Us
For all refund or return inquiries, please contact our support team:
• WhatsApp: 03205070072
• Email: ONLINEBAZARPRO@GMAIL.COM