Customer Service

Customer Service Policy for Onlinebazarpro.shop

At Onlinebazarpro.shop, we are committed to providing excellent customer service and support to ensure a smooth shopping experience for our valued customers in Pakistan. This policy outlines how we assist customers before, during, and after their purchases.

1. Customer Support Channels
You can reach our support team through the following channels:
• WhatsApp: 03205070072
• Email: ONLINEBAZARPRO@GMAIL.COM
Our team is available Monday to Saturday, 10:00 AM to 8:00 PM (Pakistan Standard Time).

2. Response Time
We aim to respond to all customer inquiries:
• Within 24 hours for emails.
• Within the same day for WhatsApp messages (during working hours).

3. Order Assistance
Our support team can help with:
• Placing and tracking your orders.
• Providing product details and availability information.
• Updating delivery status and expected timelines.
• Handling order modifications before shipping.

4. After-Sales Support
We provide guidance and assistance for:
• Returns, refunds, and exchanges (as per our Refund Policy).
• Reporting damaged, defective, or incorrect products.
• Warranty and usage instructions where applicable.

5. Complaint Handling
If you face any issues with our service or products, you can file a complaint through WhatsApp or email. Complaints are acknowledged within 24 hours, and we aim to resolve them within 3 to 5 business days.

6. Customer Responsibilities
For efficient support, customers are requested to:
• Provide accurate order details, screenshots, or proof of purchase when raising issues.
• Contact our support team within the relevant time frames (e.g., 15 days for refunds).
• Communicate respectfully with customer service representatives.

7. Continuous Improvement
We value customer feedback and use it to improve our products, services, and overall shopping experience. Suggestions are always welcome via WhatsApp or email.

8. Contact Us
For all inquiries or assistance, please contact our customer service team:
• WhatsApp: 03205070072
• Email: ONLINEBAZARPRO@GMAIL.COM